Return & Refund Policy

Thank you for shopping at Lurvl.com. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed, and in its original packaging
You must provide proof of purchase (order number or confirmation email)

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards
Final sale or clearance items
Custom or personalized products

2. How to Initiate a Return

To start a return, contact us at support@lurvl.com with:

Your order number
The reason for the return
Photos if the item is damaged or incorrect

If your return is approved, we’ll send you instructions on how and where to send the item. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method
It may take 5–10 business days for your bank or card issuer to complete the transaction

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your item and place a new order.

5. Damaged or Incorrect Items

If you received a damaged or wrong item, contact us within 5 days of delivery. We will replace the item or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank account again
Contact your credit card company or bank
If you’ve done all of this and still haven’t received your refund, contact us at support@lurvl.com